1.
Services and Pricing
Rikta Coaching provides specialist neurodiversity services, including clinical assessments, medical management, and coaching.
Services: Includes Specialist Coaching (ADHD, Autism, Focus & Structure), Parent Coaching, and Clinical Services (Assessments, Diagnosis, and Medication Management).
Pricing: All current fees are listed on our Pricing Page. For subscription-based services, the minimum term (e.g., 12 months) is specified at the time of booking.
Currency: All UK services are billed in GBP (£) unless otherwise stated.
2.
Booking and Cancellation Policy
- Notice period: You must provide at least 24 hours' notice for any cancellation or rescheduling.
- Fees: Cancellations made with less than 24 hours' notice, or missed appointments ("no-shows"), will be charged at the full rate of the scheduled service.
3.
Statutory Right to Cancel (Cooling-off Period)
In accordance with the Consumer Contracts Regulations, you have the right to cancel a booking made online within 14 days without giving a reason.
Exceptions: If you request the service to begin within this 14-day period (e.g., you book an appointment for next week), you acknowledge that you waive your right to a full refund once the service has been fully performed. If you cancel after the service has partially begun but before the 14 days are up, you will be liable for the cost of the services provided up to that point.
4.
Medical Safety and Somatic Checks
For patients receiving medication management, Rikta Coaching (or our designated partners) will arrange and cover the costs of required somatic checks (blood pressure, heart rate, weight, and laboratory tests).
- Responsibility: It is the client's responsibility to attend scheduled appointments with our partners.
- Safety: We reserve the right to pause prescriptions if these essential medical checks are not completed as instructed by our clinicians.
5.
Client Information and Accuracy
Clients are required to provide truthful, accurate, and complete information regarding their health, medical history, and use of any medications or substances. Failure to provide accurate information may compromise medical safety and result in the immediate termination of services.
6.
Payment Terms
- Payments are due via invoice or direct payment at the time of booking.
- Subscriptions: For services with a fixed term, you are responsible for ensuring sufficient funds are available for the monthly recurring charge.
- Late payments may incur administrative fees and interest in line with UK statutory limits.
7.
Intellectual Property
All materials, digital tools, and strategies provided during coaching or clinical sessions remain the intellectual property of Rikta Coaching. They are for personal use only and may not be reproduced or distributed commercially.
8.
Professional Liability and Regulation
Our clinical services are provided by qualified professionals in accordance with UK clinical guidelines and standards.
Coaching disclaimer: Coaching is a supportive service and not a substitute for emergency psychiatric intervention. We do not guarantee specific behavioral outcomes, as progress depends on individual engagement and implementation.
9.
Complaints Procedure
If you are dissatisfied with our service, please contact our Practice Manager directly. Clinical complaints can also be escalated to the relevant UK regulatory bodies (e.g., the Care Quality Commission or relevant professional councils).
10.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
